Hair By Mathea

Cancellations & No-Show ​ WE UNDERSTAND THAT UNFORESEEN CONFLICTS MAY ARISE & RESCHEDULING IS NECESSARY. OUT OF RESPECT FOR OUR TIME AND GUESTS, I ASK FOR 48 HOURS NOTICE FOR ALL RESCHEDULES & CANCELLATIONS. ​ CANCELLATIONS WITHIN 48 HOUR WINDOW OF YOUR RESERVATION TIME WILL RESULT IN 50% OF THE SERVICE BOOKED. ​ NO-SHOWS WILL RESULT IN 100% OF SERVICE RESERVATIONS. ​ WE UNDERSTAND THAT LIFE HAPPENS, AND EMERGENCIES HAPPEN! IT HAPPENS TO THE BEST OF US, INCLUDING US! PLEASE HAVE OPEN COMMUNICATION, WE TRULY APPRECIATE IT! Service Adjustments & Refunds REFUNDS ARE NOT OFFERED ON SERVICES. ​ WE TRY OUR ABSOLUTE BEST TO COMMUNICATE REALISTIC EXPECTATIONS TO ACHIEVE THE BEST RESULTS FOR YOUR HAIR GOALS, AND HOPEFULLY MUCH MORE! SHOULD FACE ANY CHALLENGES, PLEASE NOTIFY US WITHIN 5 DAYS OF YOUR APPOINTMENT AND YOU AND YOUR STYLIST CAN DISCUSS FURTHER ADJUSTMENTS IN THE FUTURE. ​ WE FULLY RESPECT AND ENCOURAGE OPEN AND HONEST COMMUNICATION! Child Safety & Salon Guidelines FOR THE COMFORT OF OUR GUESTS AND THE ENJOYMENT OF YOUR EXPERIENCE, CHILDREN ARE ONLY PERMITTED IN THE SALON WHEN RECEIVING SERVICE. FOR INSURANCE & SAFETY PURPOSES, NO CHILD UNDER THE AGE OF 12 YEARS MAY ACCOMPANY YOU WHILE RECEIVING SERVICES. Running Late PLEASE ARRIVE ON TIME FOR YOUR RESERVED RESERVATION TIME. WE VALUE OUR TIME WITH YOU AND WANT THE BEST EXPERIENCE POSSIBLE. IF YOU ARE RUNNING LATE, PLEASE GIVE US A COURTESY CALL OR TEXT! PLEASE ANTICIPATE FOR TRAFFIC ETC. ​ IF YOU ARRIVE 15 MINUTES OR MORE MINUTES LATE, WE MAY HAVE TO MODIFY YOUR SERVICE RESERVATION OR A POSSIBLE RESCHEDULE. THE ORIGINAL SCHEDULED SERVICE WILL STILL BE CHARGED.